Refund policy

Last updated 31 October 2026.

You pay for our work, not for the card itself. So the refund depends on how much of the work has been done when you cancel.

Before we have started the review

Full refund of the service fee, minus payment-processing costs we cannot recover (typically around 3%).

After review, before submission

50% of the service fee. By this point a person has checked every traveller's details and prepared the application for filing.

After submission to the official portal

No refund. The service has been performed and the Thai authorities have your card on file.

Optional faster review

Fast and Ultra fast add-ons are refunded in full if we failed to meet the promised review time, counted from the moment the official portal accepted your dates.

If we can't submit

If the official portal rejects the application for a reason we cannot fix, or we cannot submit it before your arrival, we refund the service fee in full.

How to request one

Reply to your confirmation email, or write to support@fast-tdac.com with your application number. We confirm the amount before anything is processed; refunds go back to the original payment method within 5–10 working days.